Data retention policy

Retention by category

Periods to be finalised on counsel review. The principle is that retention is justified by a specific use, and anything without a live use is deleted.

• Identity verification documents — not retained past completion of the check. We keep the result and its timestamp only.
• Identity profile (names, addresses, phones, emails) — retained while you are a member, because re-verification is impossible without it. Deleted on request, which ends active removal.
• Removal evidence and receipts — retained beyond cancellation for the stated archive period, because customers have needed them for protective orders and regulatory complaints. Exportable at any time, deletable on request.
• Fair Chance records (criminal history, court orders, consumer files) — separate, stricter scope. Shorter retention, tighter access, deleted promptly once disputes resolve unless you ask us to keep them for monitoring.
• Billing records — retained as long as tax and accounting law requires, and no longer.
• Support correspondence — retained for a limited period for continuity, then deleted.

Deletion on request

You can ask us to delete anything at any time. We will do it, and we will tell you plainly what it costs you operationally — deleting your identity profile ends re-verification, which means we stop being able to catch a listing when it reappears.